Application of Total Quality Management in Transportation Enterprise Management
浅议全面质量管理在交通运输企业管理中的应用

摘要

全面质量管理在交通运输企业服务质量管理中的作用越来越重要。实施全面质量管理，可以使企业的素质得到提高，让企业更加注重质量的建设，从而使人们的美好出行指数上升进而提高社会的经济效益。交通运输企业全面质量管理的重要核心就是要进一步提高运输企业面向客户的服务质量，形成完整的运输服务质量的保证相关体系，从而进一步加强运输服务的质量，创造更好的社会效益。

Abstract

TQM plays an increasingly important role in the service quality management of transportation enterprises. The implementation of total quality management can improve the quality of enterprises, make enterprises pay more attention to the construction of quality, so as to increase people's beautiful travel index and improve social economic benefits. The important core of total quality management of transportation enterprises is to further improve the customer oriented service quality of transportation enterprises and form a complete system to ensure the quality of transportation services, so as to further strengthen the quality of transportation services and create better social benefits.