Research on the refinement of operations and service quality improvement in private hospitals
民营医院精细化运营与服务质量提升策略研究

摘要

在我国医疗卫生体系中，民营医院作为公立医疗机构的重要补充，承担着提升医疗服务供给、满足多层次健康需求的重要使命。然而，受市场竞争、管理模式及服务体系等因素影响，部分民营医院在运营管理与服务质量方面仍存在诸多挑战。精细化运营作为现代医院管理的重要理念，通过优化资源配置、提升服务效率、强化质量管控等手段，有助于提高民营医院的核心竞争力。本研究从精细化管理视角出发，探讨民营医院运营与服务质量提升的策略，以期为民营医疗机构的高质量发展提供理论支持与实践指导。

Abstract

In China's healthcare system, private hospitals, as a significant supplement to public medical institutions, play a crucial role in enhancing the supply of medical services and meeting diverse health needs. However, due to factors such as market competition, management models, and service systems, some private hospitals still encounter numerous challenges in operational management and service quality. Lean management, as a modern hospital management philosophy, can help improve the core competitiveness of private hospitals by optimizing resource allocation, enhancing service efficiency, and strengthening quality control. This study explores strategies for improving the operation and service quality of private hospitals from the perspective of lean management, aiming to provide theoretical support and practical guidance for the high-quality development of private medical institutions.