Construction of standardized installation process and maintenance service evaluation system for public direct drinking water equipment
公用直饮水设备标准化安装流程与维保服务评价体系构建

摘要

本研究围绕公用直饮水设备的标准化安装与维保服务，旨在构建一套可操作性强、适配性广的流程与评价体系。通过分析当前安装环节中存在的施工不规范、接口标准不统一、质量验收缺乏细则等问题，提出基于规范化设计、精细化施工及过程监管的安装流程方案。在维保方面，从设备运行稳定性、水质安全性、响应及时性和用户满意度等维度，建立多指标综合评价体系，并引入量化打分与分级管理机制，以提高服务可控性与可持续性。标准化安装流程与科学的维保评价体系相结合，不仅可降低设备故障率、延长使用寿命，还能提升水质安全保障水平和用户体验，为公共饮水工程的长期稳定运行提供可靠支撑。

Abstract

This study focuses on the standardized installation and maintenance services of public direct drinking water equipment, aiming to construct a set of operational and widely applicable processes and evaluation systems. By analyzing the existing problems in the current installation process, such as non-standard construction, inconsistent interface standards, and lack of detailed rules for quality acceptance, this paper proposes an installation process scheme based on standardized design, refined construction, and process supervision. In terms of maintenance, a multi-index comprehensive evaluation system is established from the dimensions of equipment operation stability, water quality safety, response timeliness, and user satisfaction. Additionally, a quantitative scoring and hierarchical management mechanism is introduced to improve service controllability and sustainability. The combination of standardized installation processes and scientific maintenance evaluation systems can not only reduce equipment failure rates, extend service life, but also enhance the level of water quality safety assurance and user experience, providing reliable support for the long-term stable operation of public drinking water projects.